REFUND POLICY

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund. Please note that we do not accept returns, but refunds are available under certain conditions (see below).

To start a refund request, you can contact us at info@getlockedin.com

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This will allow us to evaluate the issue and make it right for you.

Exchanges
We do not accept returns. If you wish to exchange an item, we recommend placing a new order for the correct product once your refund has been processed.

Subscription Refunds (Initial Order Only)
For subscription purchases, refunds are available only on the first delivery of a new subscription (the “initial order”). To qualify, you must contact us within 30 days of delivery.

All renewal orders (any shipment after the initial order) are final and non-refundable once charged or processed, including cases where a customer forgot to cancel. You can cancel at any time before your next charge in the subscription portal or by emailing us; please submit cancellation requests at least 24 hours before your next scheduled renewal.

This policy does not limit your rights if an item arrives defective, damaged, or incorrect—in those cases, contact us right away so we can make it right.

Refunds
Once your refund request is approved, you’ll be automatically refunded to your original payment method within 2 business days. Please note that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your refund request, please contact us at info@getlockedin.com